Refund & Cancellation

The principle behind this policy

We sell fixed-price professional services. Once a specialist has started, that time cannot be resold. So the policy tracks one simple question: how much work had actually been done when you cancelled?

That means no restocking fees, no processing deductions and no forfeiture clauses. If we have not started, you should not pay. If we have finished, you should. Everything in between is pro-rated honestly against what was delivered.

Cancellation windows at a glance

How to cancel

• Email care@buygoriithm.com from the address used at checkout, quoting your order reference.
• Or reply to your order confirmation email — that reaches the same place.
• Or, if you have an account, use the "Ask about this order" link beside the order in My Orders.

You do not need to give a reason. We may ask for one, because it is how we improve, but the refund does not depend on the answer.

Cancellation requests are acknowledged within 24 hours and a decision is issued within 3 business days.

When the money arrives

Refunds are always returned to the original payment method. We cannot redirect a refund to a different card, account or UPI ID — that restriction comes from the payment system, not from us. Bank processing time after we initiate the refund is outside our control.

If the work is not right

A refund is not the first remedy, and usually not the best one. If a deliverable does not match the scope published on the service page, tell us within 14 days of handover with specifics, and we will correct it at no additional charge. That is a commitment, not a goodwill gesture.

If, after a correction attempt, the deliverable still does not meet the published scope, you are entitled to a full refund of that package regardless of how much work was involved.

What is not refundable

• Third-party costs already spent — advertising spend, domain registrations, platform subscriptions or paid licences purchased on your instruction. These are paid to the third party and are recoverable only under their own policies.
• Commercial outcomes — we do not refund because rankings, ROAS, leads or follower growth did not reach a hoped-for number. We never promise those figures, precisely because they depend on factors nobody controls.
• Delays caused by outstanding input — where a project has stalled awaiting access, assets or approvals from you for more than 60 days, it is treated as delivered to the extent of work completed.
• Completed monthly cycles — for recurring packages, a cycle already delivered is not refundable. You can simply not renew.
• Fraudulent or abusive claims — including chargebacks raised on delivered work without first contacting us.

If we cancel

Occasionally we decline or cancel an order: capacity has genuinely run out, the requirement falls outside what we can do well, or the work relates to a prohibited category under our Terms.

In every one of those cases you receive a full refund, regardless of how much work has been done, and we will tell you plainly why. Where we have already produced something useful, you keep it.

Chargebacks

If you believe a charge is wrong, contact us first. Almost every dispute is a misunderstanding about scope or timing and is resolved in a day.

Raising a chargeback on delivered work without contacting us means we will contest it with the delivery record, correspondence and handover evidence, and we may suspend the associated account while the dispute is open. That helps nobody — a direct email is faster.

Your statutory rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or any other applicable Indian law. Where this policy is more generous than the statutory minimum, this policy applies.

Unresolved complaints can be escalated through our Grievance Redressal process, and thereafter to the appropriate consumer forum.