How this works

No. Checkout works entirely as a guest. If you do create an account — before or after buying — every order placed with the same email address appears in it automatically, including past guest orders.

Yes. Add as many as you like to the cart and pay once. If several packages overlap, tell us at kickoff and we will sequence them sensibly rather than running them in parallel and duplicating discovery.

Describe it on the contact page. If it is something we can scope confidently we will send a fixed-price quote within two business days. If it is not, we will say so plainly rather than taking the work and improvising.

Yes. Pricing is published in INR and payment is processed in INR, but the work itself is not geographically limited. Kickoff calls are scheduled around your timezone.

A specialist contacts you within 48 business hours of payment confirmation to schedule kickoff. The delivery timeline published on the service page runs from the moment we have the access and assets we need — not from the moment you paid, since that part depends on you.

It varies by package but usually: access to the relevant platform or account, your brand assets, and a short brief on your goals. The service page lists specifics, and the kickoff email asks for exactly what is required.

We tell you before starting. Either it is close enough that we absorb it, or we quote the difference as a separate fixed-price package. What we never do is start the work and raise it on an invoice afterwards.

You can ask, and small adjustments within the spirit of the package are usually fine. Anything materially different is quoted separately so your original price and timeline stay intact.

You do — files, accounts, documentation and credentials, created in your name and handed over at completion. Nothing is held back as leverage for a renewal.

You get a walkthrough plus a written summary of what changed and why. Questions about the delivered work are answered for 14 days at no extra cost. Beyond that, further work is a new package.

UPI from any app, debit and credit cards, and net banking — all processed securely through MMADPay. We never see or store your card or UPI credentials.

GST is included in every published price and itemised separately at checkout. A compliant GST invoice is issued for every order and emailed with your confirmation. Add your business GSTIN at checkout if you need input tax credit.

Packages are paid once, up front — that is what allows the price to stay fixed and low. For multi-package programmes above a certain size we can discuss staged payment; ask before purchasing.

Failed payments are reversed automatically by your bank, usually within 3–5 business days. If your order still shows as unpaid after that, contact us with the order reference and the UPI or bank RRN and we will reconcile it directly with the gateway.

No. Card data never touches our servers — it is handled entirely by the payment gateway, in line with RBI tokenisation guidelines.

Yes — in full, any time before work begins. Email us with your order reference and the amount is returned to the original payment method within 5–7 business days.

We assess against the work already completed and refund the balance. You keep whatever has been delivered up to that point. The full policy is on the Refund & Cancellation page.

Tell us specifically what falls short of the scope published on the service page. If it does fall short, we fix it at no cost. If it meets the published scope but you wanted something different, we will talk through options — but a change of requirement is not a defect.

Five to seven business days to the original payment method once approved. Bank processing time on top of that is outside our control.

A specialist in that discipline, not a generalist and not an intern. The same person stays with your project from kickoff through handover, and you communicate with them directly.

No, and be wary of anyone who does. Those outcomes depend on your market, your offer and your competitors as much as on execution. We guarantee the work, the deliverable and the date — and we set up the measurement so you can judge the rest for yourself.

Frequently, yes. Many packages are diagnostic or foundational, and handing our output to your existing team is a perfectly good outcome. Deliverables are written to be actionable by someone who was not in the room.

Client work, data and credentials are treated as confidential by default. We are happy to sign your NDA before kickoff — send it with your brief.

We do not publish client work without permission, and most of our clients prefer not to be named. What we can do on request is walk you through anonymised examples of the deliverable format for the package you are considering, so you know exactly what arrives.